Popis kurzu
The course covers the "core" activities of service management and extends the current scope of ITIL to include "creation" of services. It focuses on the integration of various value streams and activities (support procedures, methods and tools) in order to create and provide delivery and support of products and IT services. The course also includes monitoring the performance of IT services and allows professionals to understand the quality of IT services and methods for improving them. The price of the course includes the ITIL® 4 Specialist certification exam: Create, Deliver and Support.Cíle kurzu
- Improve service development and support
- Understand key concepts
- Solve challenges in a time of digital transformation
- Plan and manage resources into effective value streams
- Improve performance and efficiency across teams, value streams and workflows
- Use ITIL practices that contribute to the management of value-added flows (new service and user support)
- Coordinate and structure work and activities key to providing and supporting services
Určeno pro
ITIL 4® Specialist: Create, Deliver and Support is aimed at individuals who are continuing their journey in the field of service management (IT Managers, IT Specialists, Product Owner, DevOps team members, etc.).Obsah kurzu
- Service design price and orchestration
- Software development and management
- Deployment management
- Release management
- Service validation and testing
- Change enablement
- Ensuring stakeholder satisfaction
- Service Desk
- Incident management – detection and resolution
- Problem management
- Knowledge management
- Service level management
- Monitoring and event management
Poznámka
Accredited ITIL® 4 Specialist: Create, Deliver and Support training (including certification exam) is provided by ict-123.com, accredited by the PeopleCert Examination Institute. ITIL® is a registered trademark of AXELOS Limited and is used with permission. All rights reserved.Předpoklady
ITIL® 4 FoundationNávaznosti
ITIL® 4 Specialist: Drive Stakeholder Value
ITIL® 4 Specialist: High-Velocity IT
ITIL® 4 Strategist: Direct, Plan and Improve
