Communication Skills – Email writing, Telephone & Negotiating Skills

Cíle kurzu

This 3 hour online course will focus on your ability to successfully communicate in email, on the phone, in meetings and social situations.

The very small group size ensures individual attention and the opportunity to maximize your time. The results should increased confidence by having greater fluency and accuracy.

Určeno pro

This course is ideal for managers and working professionals, including Lawyers, Paralegals and administrative staff who wish to improve their ability to use English within a business context.

Learners will typically work in white collar industries and sectors such as:

• Financial services,

• B2B including IT and Consulting,

• Energy,

• Engineering,

• Public Administration,

• Healthcare,

• Human Resources,

• Consumer goods,

• Marketing,

• Professionals including Paralegals & Lawyers.

This course is ideal for most levels of managers and working professionals from B1 to C1/2 English level.

Obsah kurzu

You can expect to improve the following business skills:

• Communication skills: Verbal, non-verbal, Email and Telephone Conversations.

• Email writing: Business structure, common phrases, formal vs informal.

• Grammatical accuracy and Business vocabulary building.

Everything you learn in this online course has been created with practical application in mind. Through a variety of scenarios, you will practice with the goal to improve your everyday English language skills for work.

There is a strong focus on the top communication skills, both verbal and non-verbal along with the appropriate use of Email styles (Informal vs Formal) including sections on proper Business Email writing, telephone communication and useful phrases for clear communication.

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