Accredited ITIL® 4 Specialist: Create, Deliver and Support training (including certification exam) is provided by ict-123.com, accredited by the PeopleCert Examination Institute. ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
Cíle kurzu
Improve service development and support
Understand key concepts
Solve challenges in a time of digital transformation
Plan and manage resources into effective value streams
Improve performance and efficiency across teams, value streams and workflows
Use ITIL practices that contribute to the management of value-added flows (new service and user support)
Coordinate and structure work and activities key to providing and supporting services
Určeno pro
ITIL 4® Specialist: Create, Deliver and Support is aimed at individuals who are continuing their journey in the field of service management (IT Managers, IT Specialists, Product Owner, DevOps team members, etc.).
Předpoklady
ITIL® 4 Foundation course and certification exam.
Studijní materiály
Accredited training materials from PeopleCert and supplementary materials.
