macOS Support Essentials 10.15 (EN)

Popis kurzu

macOS Support Essentials 10.15 is a three-day course that teaches the best ways to support macOS Catalina users. The course includes lectures, demonstrations, group discussions, and hands-on exercises that provide real-world experience.

Cíle kurzu

Určeno pro

• People who manage computer networks or computer labs that run macOS.


• People who support Mac users

Obsah kurzu

• Installation and Configuration


• Participants learn to update, upgrade, and reinstall macOS Catalina, then set up and configure macOS on an individual Mac. Participants are introduced to the command-line interface and macOS Recovery.


• User Accounts


• Participants learn to manage user accounts and user home folders. They also learn about macOS security and password management.


• File Systems and Storage


• Participants learn to manage file systems, storage, encryption, permissions, and file sharing.


• Data Management


• Participants use hidden items, shortcuts, file archives, metadata, and Spotlight. They also learn to manage system resources and Time Machine.


• Apps and Processes


• Participants install, manage, and troubleshoot apps, and manage documents.


• Network Configuration


• Participants manage basic and advanced network settings and troubleshoot network issues.


• Network Services


• Participants manage network services, host sharing, and a personal firewall.


• System Management


• Participants manage printers and scanners, then troubleshoot peripherals, startup, and other system issues.

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