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Základní info
Popis kurzu
The world is a diverse place with different cultures and personalities. How do you communicate effectively with people from these various backgrounds? This training will show you how to better understand others by understanding their culture, personality, and emotional intelligence. It will also help you maintain quality communication in the workplace. In the workplace, it is important to know how to communicate with people of different cultures. Some cultures are more sensitive than others, and some require a lot more patience. The course also discusses communication with various personalities in the workplace. In the book, The Emotional Intelligence Advantage, authors Travis Bradberry and Jean Greaves discuss how empathy is a key component to success in any industry. They say that by understanding people's characters and emotional states of mind, you can better communicate with them.
Obsah kurzu
Perception of differences
Montgomery perspective
Cultural specifics in different countries and nations
Business etiquette – how to respect other cultures and maintain quality communication
Homework – a case study for the next day
Emotional intelligence - empathy mapping
Homework analysis
Using your empathy for successful communication with others
