ITIL® 4 Leader: Digital and IT Strategy + exam

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    3 dny
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Popis kurzu ITIL® 4 Leader: Digital and IT Strategy + exam

Popis kurzu

The adoption of ITIL as the most widely used guidance in the world on IT and service management continues with ITIL 4. It ensures continuity with existing ways of working (where service management is already successful) by integrating modern and emerging practices with established and proven know how. ITIL 4 also helps guide individuals and organizations to see the benefits of these new methods and to move toward them with confidence, focus, and minimal disruption.
ITIL 4: Digital and IT Strategy (DITS) focuses on the alignment of digital business strategy with IT strategy, adding a new perspective to the ITIL suite and elevating the discussion around ITIL concepts to a strategic level among business leaders and aspiring leaders. It also covers the disruptive impact of new technologies in every industry, as well as the response from business leaders. It is one of several ITIL 4 publications which build on the concepts introduced in ITIL Foundation: ITIL 4 Edition. Each of these publications focuses on a different aspect of service management.

Určeno pro

• Senior IT leaders and executives
• Managers, supervisory staff and team leaders
• IT professionals who require a deeper understanding of the ITIL 4 publications, and how ITIL 4 concepts and activities can be implemented to enhance the quality of IT service management within an organization
• IT professionals working in roles associated with a service-based business model
• IT architects, IT planners, IT consultants, IT audit managers, IT security managers, IT developers and operational support staff
• Service management professionals and ITSM trainers interested in achieving the Managing Professional designation in the new ITIL 4 framework

Obsah kurzu

The DITS course prepares candidates for the PeopleCert ITIL 4 Leader DITS formal examination. The official DITS course syllabus outlines the following objectives:
• Demonstrate the use of the ITIL guiding principles in digital and IT strategy decisions and activities
• Understand how to leverage digital strategy to react to digital disruption
• Understand the relationship between the concepts of digital and IT strategy, the service value system and the service value chain, and explain how to utilize them to create value
• Understand how an organization uses digital and IT strategy to remain viable in environments disrupted by digital technology
• Understand strategic approaches made possible by digital and information technology to achieve customer/market relevance and operational excellence
• Understand the risks and opportunities of digital and IT strategy
• Understand the steps and techniques involved in defining and advocating for a digital and IT strategy
• Understand how to implement a digital and IT strategy


Before registering for this course, candidates must currently hold the ITIL 4 Foundation certificate and have at least three years managerial experience.

Studijní materiály

V angličtině
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Hewlett Packard s.r.o.

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